Return & Refund Policy

At Me-Love Moments, we want you to love every purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase (order confirmation or receipt).

To request a return, please email hello@melovemoments.com before sending your item.

Returns should be mailed to:

Me-Love Moments
P.O. Box 270225
San Juan, PR 00928
United States

Please do not send items back without contacting us first, as they may not be accepted.

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Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

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Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, or if you receive the wrong product, contact us within 7 days of delivery at hello@melovemoments.com with your order number and photos of the item. We'll make it right as quickly as possible.

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Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Digital products or downloadable content
• Clearance or final sale items (when marked as such)

If you have questions about whether an item is eligible for return, please contact us before purchasing.

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Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the eligible product following the instructions above and place a new order once your return has been approved.

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European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

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Refunds

Once we receive and inspect your return, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@melovemoments.com.